VIEWPOINT - REAL TIME CUSTOMER FEEDBACK MADE EASY

"Please take a moment to tell us about your experience today, we do listen!"

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ViewPoint

Customer feedback made simple

A direct pulse of your customer opinion and find out what they really think about today's service, as they experience it, with real-time, live information and insights directly from your customers.

See the complete picture with ViewPoint. Guage your customer's experience today at key contact points and give your customers a voice. Our user-friendly coloured-coded interface invites response and is a powerful call to action. The touch screen enables your customers to voice their opinions quickly and easily.

ViewPoint invites customers to choose from options that are on a shaded scale between good (green) or bad (red). These four definitive responses remove the neutral amber option that "sits on the fence".

Viewpoint

Innovative fingertip feedback tool

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Accuracy: Real-time

Live customer feedback is much more accurate and ViewPoint enables you to gather the real-time response of your customers for the most useful results.

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Speed: Feedback fast

Transform the way you gather customer feedback in busy, high traffic areas such as airport security, check-in, baggage reclaim and boarding. ViewPoint is great when speed is of the essence for you and your customers.

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Honest: Anonymous reporting

Anonymous reporting has real value in capturing customer or staff feedback without constraint.

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Insight: For better service and efficiency

The insight that ViewPoint gives you over the activities of your teams and third party providers raises efficiency and levels of service.

Viewpoint

See the complete picture

Gauge satisfaction, thank customers and take action when problems arise with ViewPoint’s interactive platform. Let your customers know you value their opinion, turn a negative into a positive and deliver a good experience every time.

Opinions are location-specific giving you a real insight into each operational area. Accurately take the pulse of opinion, in any scenario, for example;

  • Are you happy with the departure lounge facilities today?
  • How was your experience today in baggage reclaim?
  • Was the security queue time acceptable for you today?
  • Did our toilet facilities meet your expectations?

ViewPoint

More open and more honest feedback

Most feedback tools collect a single piece of information, with ViewPoint you have the power to do so much more.

Informative: Realtime Information that captures the reasons

ViewPoint is responsive to users feedback and can trigger SMS or E-mails in our Message Centre. Pertinent information can be automatically relayed to relevant teams immediately giving them the power to put things right, quickly, improving service levels and customer engagement. And because customers are checking and reporting on your behalf ViewPoint also brings time and resource savings.

Intelligent Workflow Logic

A range of flexible features give you the power to ask your customers the right questions based on their feedback. Easily adapt and change, adding sections or changing questions based on insight and feedback.

Interactive Customer Feedback with ViewPoint from Realtimeknowledge.com

Realtimeknowledge.com is used more broadly in aviation security, airfield and terminal operations and other areas. ViewPoint is part of a rich eco-system of intelligent reporting tools that help organisations capture operational reporting in an innovative way.

Security electronic Management System (SeMS) Overview

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Security Patrolling


Read more about our innovative security inspection and reporting solutions, which can be adapted to suit your operational needs. Manage, inspect, report and audit all compliance critical inspections and more with Realtimeknowledge.com.

Airfield Operations


Read about how we help a range of airfield teams including Airfield Ops, Ground Handlers, Safety Officers and Aircraft Engineers, communicate, report and gain approval for critical airfield operational activity.

Easily tailor scenarios to suit your local working practices using our intuitive and easy to use tools.

Birmingham Airport Case Study


Birmingham Airport is the starting point for more than 140 direct worldwide destinations and handles almost thirteen million passengers every year. The 150 companies on site collectively employ more than 7,000 people.

Learn how Realtimeknowledge.com helps Birmingham Airport with over 20,000 airport wide reporting processes per month.

Capture detailed information of people, places and things to inform operational decisions and prove compliance with Realtimeknowledge.com

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