Make Communication Great

3 March, 2017

Written by Susie

Great communication provides teams and managers with the power to participate in active and dynamic conversation

Clear communication is essential, particularly within large organisations, where effective collection, transference and use of information is often crucial for compliance and efficiency. Modern technology and software solutions now offer opportunities for the gathering of rich data without the hefty price-tag or complex implementation that you might fear or expect.

Lines of Communication

Communication is certainly not a new concept and the roots of it are found in Latin where the term, "Communicare" meant, "to share". The transfer of information is not a singular, lone concept but something that is shared and involves everyone within an organisation. In order to be effective there needs to be a universal language, a shared understanding of what is meant and required throughout the team.

Carefully worded Questions make for more accurate responses

There are three essential parts to communication, the “sender”, the “receiver” and the “message”. In the case of an organisation the, “sender” could be the manager designing the workflow, the “message” could be a question, instruction, statement or direction and the “receiver” could be the workforce responding to the “message”. Effective workflows are all about the people using them and our responsive, user-friendly interface ensures the needs of both the “sender” and “receiver” are met. This allows teams to weave any number of people, places or things into a “message” that builds up to become a rich tapestry of information.

Asking a carefully considered and crafted question ensures a higher quality of information capture. Managers have complete control over what and how questions are asked. A wide range of question types, statements and instructions can be used to fashion the right communication to suit each reporting situation.

Eliciting an unambiguous response in compliance-critical areas, such as health and safety, and security is essential. The flexibility of our workflow designer means that tasks and the information they share or communicate can evolve and develop in response to changing needs, people or a teams understanding of what information they need to ‘share’.

The Power of Place: Context, Environment & Location has been designed from the ground up to be used, “in the field” and so it can be used for much more than just a canned set of tasks. Each task can be tailored to it’s respective area to engineer clear lines of communication. Workflows can be customised to suit the ergonomics of their environment ensuring that the right things are inspected in the right order and in the right manner. Tasks are not simply a set of abstract questions but are an information tool, which guides a user through an area providing them with an accurate reflection of what they should see and do in real time.

Users can be asked exact site-specific questions, ensuring responses are accurate and as detailed as required. Managers can really drill down into their data to analyse problem areas or prove compliance. They can also give instructions, reminders, guidance and reinforce messages which really makes it a great tool to support and effectively utilise your workforce.

Real Time Knowledge is a vehicle for great communication, providing teams and managers with the power to participate in an active and dynamic conversation.